Job Description
Join our award-winning customer service team and make a real impact from the comfort of your home! Boston Customer Solutions Inc. is seeking passionate Remote Customer Service Representatives to deliver exceptional experiences for our Boston-based clients. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while supporting Fortune 500 companies in the Greater Boston Area.
Why Work With Us?
- 100% remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Virtual team-building activities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with precision
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams for complex resolutions
- Proactively identify upsell opportunities
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Quiet, dedicated home office setup with reliable internet
- Type 40+ WPM with strong attention to detail
- Ability to work independently and manage time effectively
- Must reside within 50 miles of Boston, MA