Job Description
Join our award-winning remote team as a Customer Service Representative and transform lives through exceptional support. ConnectCare Solutions is seeking empathetic professionals to deliver outstanding service from the comfort of your Fresno home office. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a thriving healthcare support environment. Be part of a company recognized for employee satisfaction and innovative telehealth solutions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 98% accuracy
- Process claims and troubleshoot billing discrepancies in HIPAA-compliant systems
- Collaborate with clinical teams to ensure seamless patient experiences
- Maintain detailed documentation in Salesforce CRM and Zendesk
- Meet daily performance metrics including 30+ calls handled and 95% CSAT
- Participate in bi-weekly training on new healthcare protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or BPO
- Type 45+ WPM with 100% accuracy in data entry
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) certification required