Job Description
Join Oakland Connect Solutions as a Remote Customer Service Representative and become part of our award-winning team! We're urgently hiring passionate individuals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our community. If you're a natural problem-solver with excellent communication skills, this is your opportunity to thrive in a supportive, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- High-speed home internet and quiet workspace
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication
- Ability to multitask in fast-paced environments
- Reliable availability for flexible shifts
- Valid California ID for background check