Job Description
Join our award-winning team as a Remote Customer Service Representative in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. No commute, no office politics – just meaningful customer interactions and growth opportunities. Apply today to join a company that values your work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and patience
- Process orders, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid settings
- Exceptional written and verbal communication skills
- Proficiency with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed