Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking passionate individuals to become the voice of our brand, providing world-class service to customers across Massachusetts and beyond. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while advancing your career in one of Boston's fastest-growing companies.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Identify and escalate complex issues to appropriate departments
- Maintain deep product knowledge to provide accurate information
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- High-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Previous remote work experience preferred
- Bilingual (Spanish/Portuguese) candidates strongly encouraged