Job Description
Join our dynamic team as an immediate-hire Remote Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a company that values your growth and work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using internal knowledge base and tools
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT) and response time standards
- Participate in continuous improvement initiatives
Qualifications
- 1+ years of customer service experience (remote preferred)
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Typing speed of 40+ WPM with 95% accuracy
- Problem-solving mindset with attention to detail