Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our Bay Area clients from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact in Oakland's thriving business community.
What We Offer:
- Full-time remote position with no commute
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer relationships
- Participate in weekly training to maintain product knowledge
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Quiet, dedicated home office with reliable internet
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- High school diploma or equivalent required