Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Seattle! We're urgently hiring empathetic professionals to deliver exceptional experiences to our tech clients. Enjoy full remote flexibility with competitive pay, comprehensive benefits, and career growth opportunities. Perfect for tech-savvy individuals passionate about problem-solving and customer advocacy.
Why Join Us?
• 100% remote work (no commute!)
• Health/dental/vision insurance
• 401(k) with company match
• Paid training and certifications
• Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions in Salesforce CRM with 98% accuracy
- Escalate complex issues to Tier 2 support using ticketing systems
- Proactively identify upsell opportunities for premium services
- Maintain 25+ daily customer satisfaction (CSAT) score
- Collaborate with technical teams for product improvement feedback
Qualifications
- 2+ years customer service experience in tech industry
- Proficient in Zendesk/Salesforce CRM platforms
- Typing speed: 45+ WPM with 98% accuracy
- Strong conflict resolution and de-escalation skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Available to work weekend shifts (Sat/Sun 8am-4pm PST)