Job Description
Join Austin Connect Solutions and become part of our award-winning customer experience team! We're seeking passionate Remote Customer Service Representatives to deliver exceptional support from the comfort of your Austin home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our clients' success.
Why Work With Us?
- Fully remote position with no commute
- Health insurance, 401(k) matching, and paid time off
- Monthly performance bonuses and recognition programs
- Cutting-edge virtual training and career growth opportunities
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/inbound roles
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office environment
- Flexibility to work evenings/weekends as needed