Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of excellence for our clients in the healthcare industry. Work from the comfort of your home while making a meaningful impact on patient experiences. We offer competitive compensation, comprehensive benefits, and a supportive virtual team environment.
Why Join Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve patient billing and insurance questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with healthcare providers to resolve complex issues
- Maintain strict HIPAA compliance standards
- Meet and exceed performance metrics (e.g., CSAT, FCR)
- Participate in bi-weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce)
- High-speed internet connection and quiet home office
- Ability to work independently and manage time effectively
- Basic knowledge of healthcare terminology preferred
- Previous remote work experience a plus
- Valid California driver's license (for occasional on-site events)