Job Description
Join Atlanta's premier remote customer service team and transform how we support our clients! We're seeking passionate professionals to deliver exceptional experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and a culture that values work-life balance while serving Fortune 500 brands. As a key member of our virtual team, you'll be equipped with cutting-edge technology and ongoing training to thrive in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues while maintaining SLA compliance
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed quality metrics including CSAT, FCR, and AHT targets
- Participate in continuous improvement initiatives and training programs
Qualifications
- Minimum 2 years customer service experience in B2C/B2B environments
- Exceptional communication skills with clear, professional phone etiquette
- Proficient in CRM platforms (Salesforce/Zendesk preferred) and MS Office
- High-speed internet connection and quiet home office setup
- Ability to multitask in fast-paced virtual environments
- Strong problem-solving skills with attention to detail
- Available to work rotating weekends and holidays as needed