Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking compassionate professionals to deliver exceptional support experiences from the comfort of your home office. Enjoy a flexible schedule, comprehensive training, and career advancement opportunities while serving diverse clients across industries. Our Toledo-based team values work-life balance and offers competitive benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with support teams to identify process improvements
- Maintain product knowledge through ongoing training modules
- Support weekend and evening shifts as part of rotating schedule
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Quiet home office environment with reliable high-speed internet
- Ability to multitask and prioritize in fast-paced environment
- Positive attitude and resilience handling challenging situations