Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service from the comfort of your Colorado Springs home. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while supporting our diverse client base with top-tier solutions.
Why You'll Love Working With Us:
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Monthly performance bonuses
• Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
- Maintain detailed knowledge base updates
Qualifications
- 2+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including weekends
- Valid Colorado work authorization
- Experience with ticketing systems (Zendesk/Jira)