Job Description
Join our award-winning customer support team and deliver exceptional service from the comfort of your home office. As a Remote Customer Service Representative at Kansas City Connect Solutions, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while enjoying a flexible, fully remote work environment. We provide all necessary equipment and comprehensive training to set you up for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and escalate complex cases to specialists
- Meet daily performance metrics including AHT (Average Handle Time) and FCR (First Contact Resolution)
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in monthly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficient in typing (40+ WPM) and multitasking across digital platforms
- Strong problem-solving abilities with conflict resolution expertise
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Availability for flexible shifts including evenings and weekends