Job Description
Are you seeking a career in Texas that offers flexibility and financial stability?
Horizon Support Services is currently hiring a Remote Customer Service Representative to join our team in Houston. We pride ourselves on providing a supportive work environment where you can enjoy flexible hours and weekly pay. If you are a dedicated professional looking to advance your career in a remote setting, we want to hear from you.
As part of our growing team, you will be the face of our brand, ensuring our customers in Texas and beyond receive top-tier support. We value our employees and offer a comprehensive benefits package including health insurance, paid time off, and performance bonuses.
Responsibilities
- Manage Customer Inquiries: Respond to customer questions via phone, email, and chat with a focus on efficiency and empathy.
- Maintain Records: Accurately update and maintain customer accounts and interaction logs within our CRM system.
- Problem Resolution: Identify and resolve customer issues or complaints to ensure high levels of customer satisfaction.
- Flexible Scheduling: Adapt to varying shifts and schedules to meet business demands while maintaining work-life balance.
- Team Collaboration: Work closely with the support team and management to improve service protocols and share best practices.
- Process Improvement: Provide feedback on common customer issues to help shape our product and service offerings.
Qualifications
- Experience: Previous experience in customer service or a related field is preferred but not required for top candidates.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Availability: Must be available to work flexible hours, including weekends and evenings as needed.
- Reliability: A dependable work history with a strong commitment to attendance and punctuality.
- Location: Must reside in the Houston, TX area or be willing to work remotely from Texas.