Job Description
Are you a people person looking for the freedom of working from home?
Pittsburgh Tech Connect is seeking a dedicated Remote Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who embodies our values of empathy, efficiency, and excellence.
In this role, you will be the friendly voice and digital presence for our brand. Whether it's troubleshooting technical issues, answering billing questions, or guiding a new user through our platform, you will play a crucial role in building lasting customer relationships. Enjoy the flexibility of a remote lifestyle while contributing to a thriving company based in the heart of Pittsburgh.
Why Join Us?
- 100% Remote Work: No commute, work from anywhere in the US.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evenings and weekends.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
We are ready to welcome you to our team today. Apply now to start your journey with Pittsburgh Tech Connect!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Resolve product and service issues by clarifying the customer's request, diagnosing the root cause, and providing accurate solutions.
- Document all customer interactions and actions taken in our CRM system to maintain up-to-date records.
- Escalate complex or unresolved issues to the appropriate Tier 2 support team or management.
- Stay up-to-date with product features, updates, and company policies to provide accurate information.
- Collaborate with the sales and technical teams to improve the overall customer experience.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in customer service, technical support, or a related field is a plus but not required.
- Excellent verbal and written communication skills with a professional and friendly tone.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency with computers and the ability to learn new software quickly.
- Ability to work flexible hours, including evenings and weekends, as needed.