Job Description
Join our award-winning customer team in Indianapolis with comprehensive paid training to launch your remote career! We're seeking empathetic professionals to deliver exceptional support while working from anywhere in Indiana. Enjoy competitive pay, flexible schedules, and growth opportunities in a thriving tech environment. No experience required – we provide all tools and certifications needed to succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using proprietary CRM systems
- Document interactions accurately in Salesforce and escalate complex issues
- Meet/exceed KPIs including average handle time and first-contact resolution
- Collaborate with technical teams to troubleshoot product issues
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and patience with diverse customer profiles
- Reliable high-speed internet and quiet home office setup
- Type 40+ WPM with basic Microsoft Office proficiency
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset
- Indiana residency required for tax purposes