Job Description
Join a Team That Puts People First.
Are you a natural problem solver looking for a rewarding career from the comfort of your home in Portland? Apex Client Relations is expanding our remote support team and is looking for a dedicated Customer Service Representative to join us. In this role, you will be the voice and face of our brand, ensuring our clients receive the exceptional support they deserve.
As a key member of our distributed team, you will work in a dynamic, fast-paced environment that values flexibility and professional growth. We pride ourselves on our inclusive culture and our commitment to work-life balance. If you have a passion for helping others and thrive in a remote setting, we want to meet you.
Why Choose Apex Client Relations?
- Flexible Schedule: Choose shifts that fit your lifestyle, including evening and weekend availability.
- Competitive Pay: Earn between $18.00 and $24.00 per hour with performance bonuses.
- Professional Development: Access to ongoing training and clear pathways for career advancement.
- Remote Work: Work from anywhere in the US with a reliable high-speed internet connection.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve customer issues and complaints by identifying problems, troubleshooting services, and implementing effective solutions.
- Accurately document all customer interactions and account information in our CRM system (Salesforce or Zendesk).
- Build rapport with customers to understand their needs and provide tailored recommendations.
- Collaborate with internal teams, such as technical support and sales, to ensure seamless customer experiences.
- Stay updated on product knowledge, policies, and industry trends to provide accurate information.
- Adhere to all company quality assurance standards and KPI metrics.
Qualifications
- High school diploma or equivalent; Associate’s degree or previous customer service experience preferred.
- Proven experience in a customer service or support role (remote or in-office).
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the ability to think critically under pressure.
- Proficiency with computers and CRM software (experience with Salesforce or similar is a plus).
- Reliable high-speed internet connection and a quiet home office environment.
- A customer-first mindset with a passion for delivering exceptional service.