Job Description
Nexus Global Support is seeking a dedicated Remote Customer Service Representative to join our expanding Raleigh, NC team. In this pivotal role, you will serve as the friendly voice of our brand, assisting clients with inquiries, resolving technical issues, and ensuring a seamless customer experience from the comfort of your home.
We offer a competitive benefits package, including health insurance, paid time off, and a dynamic remote work culture that values your growth and well-being.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve complex account issues and escalate tickets to management when necessary.
- Accurately document all customer interactions and account changes in our CRM system.
- Proactively identify trends in customer feedback to suggest process improvements.
- Maintain a high level of product knowledge to provide accurate support.
- Collaborate with cross-functional teams to resolve systemic issues.
Qualifications
- High School Diploma or GED equivalent required.
- Proven experience in customer service or technical support (1+ years preferred).
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a distraction-free home office setup.
- Ability to work flexible shifts, including evenings and weekends.
- Proficiency in Microsoft Office Suite and CRM software.