Job Description
Welcome to Pacific Coast Support Solutions, where we are urgently hiring dedicated individuals to join our remote Customer Service team based in San Diego, CA.
Are you a people person with a knack for problem-solving? We are looking for a Remote Customer Service Representative to join our growing family. This is a fantastic opportunity to work from the comfort of your home while supporting our clients with top-tier service.
Why Join Us?
- 100% Remote Work Flexibility
- Competitive Pay ($18 - $25/hr)
- Health and Dental Benefits
- Opportunities for Advancement
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional demeanor.
- Resolve customer complaints, issues, and questions with patience and effective problem-solving skills.
- Process orders, returns, and exchanges accurately and efficiently within our CRM system.
- Document all customer interactions, account details, and issue resolutions in our database.
- Collaborate with team leads and other departments to improve service protocols and customer satisfaction.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or hospitality is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Must have a stable, high-speed internet connection and a quiet workspace.
- Proficiency with computers and standard office software (Microsoft Office, Google Workspace).
- Ability to work flexible shifts, including weekends and holidays, as required.