Job Description
Are you looking for a stable career with flexible hours and guaranteed weekly pay? Horizon Support Services is currently hiring Remote Customer Service Representatives based in Louisville, KY, to join our dynamic team. We are committed to providing top-tier support to our clients while offering a work environment that prioritizes your well-being and professional growth.
Why Join Us?
- Weekly Paycheck: Get paid on time, every week, with no waiting.
- 100% Remote: Work from the comfort of your home in Kentucky.
- Flexible Schedule: Choose shifts that fit your lifestyle.
We are looking for individuals who are patient, empathetic, and eager to solve problems. If you have a reliable internet connection and a passion for helping others, we want to hear from you!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account details in our CRM database.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with the quality assurance team to maintain service standards.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office space.
- Ability to type at least 40 WPM.
- Strong problem-solving skills and a customer-first mindset.
- Must be authorized to work in the United States.