Job Description
Join our award-winning team as a Remote Customer Service Specialist in Milwaukee! We're seeking motivated professionals to deliver exceptional support from home. Enjoy flexible hours, competitive pay, and comprehensive benefits. Immediate openings available for candidates with strong communication skills and a passion for customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/inbound setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office space
- Must pass background check and drug screening