Job Description
Join Tampa's fastest-growing digital service provider as a Remote Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, competitive benefits, and the opportunity to grow with an innovative company. Perfect for students, parents, or anyone seeking work-life balance without compromising impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM platform
- Process orders and updates while maintaining 95% accuracy
- Collaborate with cross-functional teams to improve customer experience
- Document interactions and provide weekly performance insights
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work 20-25 hours weekly (evening/weekend shifts available)
- Type 45+ WPM with strong attention to detail