Job Description
Join our dynamic team as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to represent Boston's premier service brands and provide outstanding experiences to clients across New England. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a tangible impact in our community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Identify opportunities to improve customer experience processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Available for flexible scheduling including weekends
- Must reside in Massachusetts