Job Description
Join Detroit Connect Solutions and become a vital part of our award-winning customer experience team! We're seeking empathetic Remote Customer Service Specialists to deliver exceptional support from the comfort of your home office. As a key ambassador for our Detroit-based clients, you'll transform interactions into lasting relationships while enjoying competitive pay, comprehensive benefits, and a flexible remote-first culture.
Why You'll Love Working With Us:
- Competitive hourly rates with performance-based incentives
- Comprehensive health, dental, and vision benefits
- 401(k) matching program
- Professional development stipend
- Home office equipment allowance
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and maintain accurate records
- Identify opportunities to upsell products/services while building trust
- Collaborate with technical teams to resolve complex issues
- Maintain performance metrics including CSAT and resolution times
- Participate in ongoing product and process training
- Contribute to team knowledge base with best practices
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office
- Ability to work independently while collaborating virtually
- Flexibility to work rotating shifts including evenings/weekends
- High school diploma or equivalent; associate's degree preferred