Job Description
Join FlexiPay Solutions as a Remote Customer Service Specialist and enjoy the freedom of daily pay with no hidden fees! We're hiring immediately for Louisville-based remote positions offering flexible hours to fit your lifestyle. As a pioneer in same-day payment solutions, we empower our team with cutting-edge tools and unmatched work-life balance. No commute, no fixed schedules – just reliable daily compensation for exceptional customer support. Benefits include: Daily direct deposit, comprehensive training, performance bonuses, and 24/7 support. Why choose us? We've been recognized as Kentucky's #1 remote employer for 3 consecutive years, with 98% team satisfaction rating. Apply now and get paid tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and account adjustments using our proprietary CRM system
- Meet daily performance metrics (30+ resolved cases/day)
- Document interactions in real-time using Salesforce integration
- Collaborate with support team for complex issue escalation
- Participate in weekly training to maintain product expertise
- Uphold company standards for data security and HIPAA compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote environment
- Proficiency with CRM platforms (Salesforce experience required)
- Typing speed: 45+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Availability for flexible shifts (including evenings/weekends)
- US citizenship or permanent residency required
- Pass background check and drug screening