Job Description
Join Tampa's fastest-growing remote team as a Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in digital support. Enjoy flexible remote work while helping clients navigate our innovative platform. This full-time position offers growth opportunities into tech, sales, or management tracks.
Why You'll Love Working With Us:
- 100% remote work with flexible hours
- Comprehensive paid training program
- Health insurance and 401(k) matching
- Annual team retreats in Tampa Bay
- Tuition reimbursement for professional development
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using our knowledge base
- Document interactions in CRM systems
- Collaborate with technical team for complex cases
- Identify upsell opportunities during client interactions
- Participate in weekly training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (required)
- Excellent written and verbal communication
- Basic computer proficiency (typing 30+ WPM)
- Reliable high-speed internet connection
- Strong problem-solving abilities
- Ability to work independently with minimal supervision
- Passion for helping others
- No prior experience necessary – training provided!