Job Description
Join TechConnect Solutions Inc., a leading innovator in customer experience technology, as we expand our remote support team in sunny San Jose! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy flexible hours, comprehensive benefits, and the opportunity to work with cutting-edge platforms while supporting diverse clients across the tech industry. If you thrive in dynamic environments and possess outstanding communication skills, this is your chance to grow with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product questions efficiently
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores and response time metrics
- Participate in ongoing training to master new products and processes
- Contribute to team improvement initiatives through feedback and suggestions
Qualifications
- Minimum 2 years of customer service experience in tech or SaaS industries
- Proven ability to multitask in fast-paced remote environments
- Strong problem-solving skills with attention to detail
- Proficiency in CRM software (Salesforce preferred) and MS Office Suite
- Excellent written and verbal communication skills
- High-speed internet connection and quiet home office space
- Ability to work flexible shifts including evenings and weekends as needed
- Associate degree or equivalent professional certification preferred