Job Description
Join our award-winning remote team as a Customer Service Specialist and deliver exceptional experiences from the comfort of your Oklahoma home. We're seeking passionate individuals to become the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment designed for your success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues with accuracy
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with internal teams to escalate complex cases
- Meet performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced virtual environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Typing speed of 40+ WPM
- Proficiency with CRM software and Microsoft Office