Job Description
Join Phoenix Connect Solutions as a Remote Customer Service Specialist! We're urgently hiring empathetic professionals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a dynamic virtual team environment.
Why Work With Us?
- Flexible remote work schedule
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Monthly performance bonuses
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical support issues with first-call resolution
- Document interactions accurately in CRM system
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly satisfaction score targets
- Participate in weekly virtual training sessions
- Identify upsell opportunities for existing clients
Qualifications
- 1+ years customer service experience
- High-speed home internet (minimum 50 Mbps)
- Quiet, professional home office setup
- Proficiency with Zendesk and Salesforce
- Excellent written/verbal communication skills
- Ability to work PST/MST business hours
- Valid Arizona driver's license (for occasional on-site events)
- Pass background check and drug screening