Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and enjoy the flexibility of weekend shifts while making a difference from home! We're seeking passionate individuals to deliver exceptional support to our clients during peak weekend hours. This fully remote position offers competitive pay, comprehensive training, and a supportive virtual team environment. If you thrive in dynamic settings and value work-life balance, this opportunity is your next career move!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or high-volume environments
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear, professional phone presence
- Ability to multitask and manage priorities in fast-paced weekend shifts
- Self-motivated with reliable home office setup and high-speed internet
- Strong problem-solving skills with attention to detail