Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist at ConnectHub Solutions! We're seeking passionate professionals to deliver exceptional support from home while building meaningful connections with clients. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment designed for work-life balance. As a key member of our Sacramento-based team, you'll contribute to our mission of making every customer interaction memorable.
What We Offer:
• Competitive salary + performance bonuses
• Full medical/dental/vision benefits
• 401(k) with company match
• Home office equipment stipend
• Professional development fund
• Monthly team virtual events
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using Salesforce CRM and Zendesk
- Document interactions accurately in our ticketing system within SLA requirements
- Collaborate with technical teams to resolve complex escalations
- Identify opportunities to improve customer experience processes
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in weekly training sessions on new products and policies
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills in English
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed
- Associate degree or equivalent professional experience
- Strong problem-solving skills with attention to detail
- Experience working in regulated industries preferred