Job Description
Join our award-winning team as a Remote Customer Service Specialist in Charlotte, NC! Enjoy the flexibility of working from home while delivering exceptional support to our diverse client base. We offer competitive pay, comprehensive benefits, and a supportive virtual environment designed for your success. As a leader in customer experience, we're seeking passionate individuals who thrive in dynamic settings and want to make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate case notes
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Proficient in CRM platforms (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication and problem-solving skills
- Self-motivated with strong time management abilities
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible hours including evenings/weekends as needed