Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team! We're seeking passionate individuals to deliver exceptional service from the comfort of your Oklahoma City home. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual environment while making a real difference in customers' lives. Our industry-leading training program ensures you'll thrive in this dynamic role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with technical teams to resolve complex service issues
- Meet or exceed monthly performance metrics for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in remote or virtual environments
- Exceptional communication skills with clear verbal/written abilities
- Proficient in CRM software and Microsoft Office Suite
- Reliable high-speed internet and dedicated home workspace
- Ability to multitask in fast-paced digital communication channels
- Must reside within 50 miles of Oklahoma City for occasional on-site meetings