Job Description
Join our award-winning remote team and deliver exceptional customer experiences from the comfort of your home! Pacific Support Solutions is seeking passionate Customer Service Specialists to support our clients in the Pacific Northwest. We offer flexible scheduling, comprehensive training, and a supportive virtual work environment. Perfect for career-driven individuals seeking work-life balance without compromising on professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in our proprietary systems
- Collaborate with internal teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics for satisfaction and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Excellent verbal/written communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Flexibility to work evenings/weekends as needed
- Passion for problem-solving and customer advocacy