Job Description
Urgent Opportunity: Join Our Remote Customer Team in Washington DC!
Capital Connect Solutions is seeking passionate Customer Service Specialists to deliver exceptional remote support from home. This urgent opening offers competitive pay, flexible hours, and the chance to represent a leading DC-based firm. If you're a people person with strong problem-solving skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions using Salesforce CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Maintain deep knowledge of company offerings
Qualifications
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with remote work tools (Zoom, Slack, CRM)
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset