Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist at Apex Customer Solutions. We're revolutionizing support for Fortune 500 clients from our Los Angeles headquarters while offering fully remote work arrangements. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment where your voice matters.
What We Offer:
- Industry-leading training and certification programs
- Flexible remote work schedule with core hours (9 AM - 5 PM PST)
- Health, dental, and vision insurance + 401(k) matching
- Monthly performance bonuses and recognition programs
- Home office equipment stipend
Responsibilities
- Handle 50-70 daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account issues with empathy and efficiency
- Document all interactions in CRM systems with 99% accuracy
- Meet/exceed monthly KPIs including CSAT scores and resolution rates
- Collaborate with technical teams to resolve escalated issues
- Participate in weekly coaching sessions and training modules
- Identify process improvement opportunities and share feedback
Qualifications
- Minimum 2 years customer service experience in remote/hybrid settings
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with logical thinking approach
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work PST core hours (9 AM - 5 PM)
- Passion for customer advocacy and continuous learning