Job Description
Join San Diego Connect's award-winning remote customer service team and transform your career while enjoying San Diego's vibrant lifestyle from home. We're seeking empathetic professionals to deliver exceptional experiences to our global clients. As a 100% remote role, you'll receive premium equipment, comprehensive training, and competitive benefits—all while making meaningful impact. Our culture prioritizes work-life balance, professional growth, and recognition for excellence. Apply today to become part of San Diego's premier remote workforce!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain detailed case histories in Zendesk
- Proactively identify upsell opportunities based on customer needs
- Meet monthly KPIs for resolution time, quality, and first-contact resolution
- Participate in bi-weekly team training and knowledge-sharing sessions
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional English fluency
- High-speed home internet connection and quiet dedicated workspace
- Ability to work flexible hours including weekends/holidays as needed
- Type 50+ WPM with strong attention to detail and accuracy
- Associate's degree or equivalent professional certification preferred