Job Description
Join our award-winning remote team and transform your career with Detroit Tech Solutions! We're seeking passionate Customer Service Specialists to deliver exceptional experiences from the comfort of your home. Enjoy weekly pay, comprehensive benefits, and a supportive culture that values your growth.
What We Offer:
- Weekly direct deposit payments
- 100% remote work with flexible scheduling
- Health/dental/vision insurance
- Professional development stipend
- Home office equipment reimbursement
Be part of a mission-driven company recognized as Michigan's Top Workplace 3 years running!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly team training sessions
- Meet daily KPIs including handle time and resolution rate
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently with minimal supervision
- Excellent written/verbal communication
- Available to work evenings/weekends as needed