Job Description
Join Miami Connect Services as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to represent our Miami-based clients with excellence. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while serving diverse communities across South Florida.
This fully remote position requires a dedicated home office setup and reliable internet. You'll be part of a dynamic team committed to customer satisfaction and professional growth. Miami Connect Services values innovation and work-life balance, making us an ideal employer for remote professionals in the Miami metro area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and cultural sensitivity
- Resolve customer issues efficiently using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with internal teams to resolve complex customer escalations
- Meet monthly performance metrics including CSAT scores and resolution times
- Participate in continuous training on products, services, and communication techniques
- Represent Miami-based brands with local market knowledge and authenticity
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office suite
- Excellent written and verbal communication skills in English and Spanish
- High-speed internet connection and quiet home office space
- Ability to work flexible hours including evenings and weekends
- Strong problem-solving skills and emotional intelligence
- Background check and drug test required post-offer