Job Description
Join our award-winning remote team as a Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. We're seeking empathetic professionals to represent our Tucson-based healthcare technology company while supporting patients nationwide. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment with opportunities for career advancement.
What We Offer:
- 100% remote work with home office equipment stipend
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Professional development stipend
Responsibilities
- Resolve patient inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with medical teams to resolve complex cases
- Maintain HIPAA compliance in all communications
- Meet quality and productivity benchmarks
- Identify opportunities for service improvement
- Participate in bi-weekly team meetings
Qualifications
- 1+ years customer service experience in healthcare preferred
- High school diploma or equivalent (college degree a plus)
- Typing speed of 40+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Strong problem-solving and conflict resolution skills
- Ability to work independently while collaborating remotely
- Flexibility to work evenings/weekends (rotating schedule)
- Proficiency with Microsoft Office and CRM software