Job Description
Join our award-winning customer support team and enjoy the freedom of remote work with flexible hours! At Apex Support Solutions, we empower our Durham-based specialists to deliver exceptional service from anywhere in the US. This is your opportunity to balance professional growth with personal life through our customizable shift scheduling.
We're seeking empathetic communicators to handle client inquiries via phone, email, and chat while representing industry-leading brands. Enjoy a competitive hourly rate, comprehensive training, and career advancement opportunities – all without a daily commute!
Responsibilities
- Resolve customer inquiries across multiple communication channels with empathy and professionalism
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in continuous training to master new products and processes
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Zendesk/Salesforce) and MS Office Suite
- Strong problem-solving abilities with calm demeanor under pressure
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision