Job Description
Join Nexus Support Solutions as a Remote Customer Service Specialist and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your Sacramento-area home. Enjoy flexible hours, comprehensive training, and a collaborative virtual environment while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities and product enhancement feedback
- Participate in ongoing training to refine product knowledge
Qualifications
- 1+ years customer service experience in remote/virtual setting
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce/Zendesk preferred)
- High-speed internet connection and quiet home office space
- Type 40+ WPM with strong attention to detail
- Ability to work independently while collaborating with remote teams
- Must reside within 50 miles of Sacramento, CA