Job Description
Join Houston's premier remote customer service team! We're seeking passionate individuals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while representing industry-leading brands. Our supportive culture values work-life balance and professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex escalations
- Proactively identify process improvement opportunities
- Maintain thorough product knowledge certification
Qualifications
- 1+ years customer service experience
- High school diploma (Bachelor's preferred)
- Proficient in Zendesk/Salesforce
- Exceptional communication skills
- Quiet home office with high-speed internet
- Ability to work flexible shifts including weekends
- Type 40+ WPM with 98% accuracy
- Background check and drug screen required