Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home. Coastal Connect Solutions is seeking passionate Remote Customer Service Specialists to serve our Virginia-based clients. Enjoy a flexible schedule, comprehensive training, and career advancement opportunities while making a meaningful impact in your community.
We provide state-of-the-art remote work technology and a supportive virtual environment where your contributions are valued. Our commitment to employee well-being includes wellness stipends, professional development funds, and regular virtual team-building events.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Contribute to process improvement initiatives by identifying customer pain points
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with clear, professional phone presence
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating effectively in virtual teams
- Availability to work flexible shifts including evenings and weekends as needed