Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Indianapolis! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on our clients' success.
Why Join Us?
• Industry-leading training program
• Monthly performance bonuses
• 100% remote work environment
• Career advancement opportunities
• Health, dental, and vision insurance
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with tech teams to resolve complex technical issues
- Document interactions and maintain accurate customer records
- Meet/exceed daily KPIs for response time and resolution
- Participate in weekly team meetings and training sessions
Qualifications
- 2+ years customer service experience in remote/hybrid setting
- Proficient in CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- High-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving abilities with attention to detail
- Valid US work authorization and Indiana residency