Job Description
Join Denver Connect Solutions as a Remote Customer Service Specialist and deliver exceptional support from home! We're seeking passionate individuals to represent our Denver-based clients with professionalism and empathy. Enjoy flexible hours, comprehensive benefits, and a supportive virtual team environment while making a real impact on customer satisfaction.
This full-time remote position offers the perfect blend of work-life balance and career growth. You'll handle inquiries via phone, email, and chat, resolve issues efficiently, and become a trusted voice for our diverse client portfolio. We provide all necessary equipment and training – you just bring your exceptional communication skills!
Responsibilities
- Respond to customer inquiries via multiple channels (phone, email, chat) with 24-hour SLA adherence
- Resolve billing, technical, and service-related issues using CRM tools and knowledge base
- Process orders, returns, and exchanges with 99% accuracy while maintaining documentation
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed KPIs including CSAT scores (target 90%+), resolution time, and first-contact resolution
- Participate in weekly team meetings and ongoing product training sessions
- Identify process improvement opportunities and contribute to knowledge base updates
Qualifications
- 2+ years customer service experience, preferably in remote or virtual environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral, clear articulation
- Strong problem-solving abilities and emotional intelligence in high-pressure situations
- Self-motivated with demonstrated ability to work independently without supervision
- High-speed home internet (minimum 25 Mbps) and quiet, dedicated workspace
- Availability to work flexible shifts including evenings/weekends as needed