Job Description
Join Capital Connect Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team. Based in the heart of Washington DC, we're seeking empathetic professionals to deliver exceptional service from the comfort of their homes. Enjoy a flexible schedule, comprehensive training, and the opportunity to represent leading government and tech clients while advancing your career in customer experience.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot escalated issues
- Maintain deep product knowledge for government compliance software
- Proactively identify opportunities to improve customer journeys
- Meet or exceed monthly performance metrics for resolution time and quality
Qualifications
- 2+ years of customer service experience with remote work exposure
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in a home office environment
- US citizenship required for government contract compliance
- High-speed internet connection and quiet workspace
- Experience with ticketing systems and knowledge bases