Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning team dedicated to excellence. Enjoy the flexibility of working from your Virginia Beach home while delivering exceptional support to our diverse clientele. We provide comprehensive training, cutting-edge technology, and a supportive virtual environment where your growth matters.
As a key member of our customer experience team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our 98% customer satisfaction rate. We value work-life balance and offer competitive benefits including health insurance, paid time off, and professional development opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% accuracy
- Resolve billing, technical, and service issues using CRM systems (Salesforce/Zendesk)
- Document interactions meticulously in compliance with company policies and regulations
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in weekly virtual training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- High school diploma or equivalent; college degree preferred
- Exceptional communication skills with clear phone and written proficiency
- Proficiency in CRM software, MS Office Suite, and troubleshooting tools
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating with virtual teams
- Flexibility to work rotating weekends and holidays as needed