Job Description
Join Miami Connect Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while representing leading brands in the Miami market. Our competitive compensation package includes performance bonuses, health insurance, and professional development opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Strong typing skills (45+ WPM) and clear verbal communication
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Bilingual (English/Spanish) certification is a major plus